Privacy Policy
Privacy Policy
Last updated:
1. Introduction
Conductor ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2. Information we collect
Information you provide to us:
Account information: Name, email address, password, and company name when you create an account
Billing information: Payment method details, billing address, and transaction history
Profile information: Job title, profile photo, and preferences you choose to provide
Communications: Messages, feedback, and support requests you send to us
Content: Agent configurations, workflows, and other content you create using our Services
Information we collect automatically:
Usage data: Features you use, actions you take, and time spent on the platform
Device information: Browser type, operating system, device identifiers, and IP address
Log data: Access times, pages viewed, referring URLs, and error logs
Cookies and tracking: Information collected through cookies, pixels, and similar technologies
Information from third parties:
Integrations: Data from third-party services you connect to your account
Analytics providers: Information from analytics services that help us understand usage
Identity verification: Information from identity verification services when required
3. How we use your information
We use the information we collect to:
Provide, maintain, and improve our Services
Process transactions and send related information
Create and manage your account
Respond to your comments, questions, and support requests
Send you technical notices, updates, and administrative messages
Communicate with you about products, services, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activities
Personalize and improve your experience
Develop new products, services, and features
Comply with legal obligations
4. How we share your information
We may share your information in the following circumstances:
Service providers: With vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service
Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset
Legal compliance: When required by law, regulation, legal process, or governmental request
Protection of rights: To protect the rights, property, and safety of [Company Name], our users, or the public
With your consent: When you have given us explicit consent to share your information
We do not sell your personal information to third parties.
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.
Agent run logs and analytics data are retained according to your subscription plan:
Free: 7 days
Pro: 30 days
Team: 90 days
Enterprise: Custom retention period
6. Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Employee security training and awareness programs
Incident response and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your rights and choices
Depending on your location, you may have certain rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your personal information
Restriction: Request that we restrict processing of your information
Withdraw consent: Withdraw your consent at any time where we rely on consent
To exercise these rights, please contact us at privacy@[company].com. We will respond to your request within 30 days.
You can also:
Update your account information through the platform settings
Unsubscribe from marketing emails using the link in each email
Disable cookies through your browser settings
8. Cookies and tracking technologies
We use cookies and similar tracking technologies to collect information and improve our Services. Types of cookies we use:
Essential cookies: Required for the operation of our Services
Analytics cookies: Help us understand how visitors interact with our Services
Functional cookies: Remember your preferences and settings
Marketing cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.
9. International data transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country.
When we transfer personal information across borders, we implement appropriate safeguards to ensure your information is protected, including:
Standard contractual clauses approved by the European Commission
Compliance with applicable data protection frameworks
Data processing agreements with our service providers
10. Children's privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.
If you believe that a child under 18 has provided us with personal information, please contact us at privacy@conductor.co.
11. Third-party links and services
Our Services may contain links to third-party websites and integrate with third-party services. This Privacy Policy does not apply to those third-party sites or services.
We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.
12. Changes to this privacy policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect.
Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
13. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@conductor.co
Address: 548 Market Street, Suite 420 San Francisco, CA 94104
For EU residents, you also have the right to lodge a complaint with your local data protection authority.